Mission, Vision and Values

The world is evolving, as do the services that companies provide to their customers. To belong to the future means to search for those means of creating a better service and the best value for money for your clients. Airport Transfer Cars Ltd will be on the private hire market in 2024 and beyond; this will be achieved through strong values, a great vision and a well-defined mission. We are determined to create a long-term road for our company and also a win-win partnership with our clients.

Our Mission

The company’s mission is to constantly help improve the quality of minicab services in London for both customers and drivers. We dedicate our time and efforts with a well-defined purpose in mind – that of providing better services in the private hire sector. We build our actions and decisions with two fundamental objectives in mind:
Our customers – we aim to provide not only reliable services in the London private hire sector but also the best value for money to all our clients;
• Our drivers – we believe in offering each day a professional work environment that offers equal opportunities for all employees.

Our Vision

The vision of the company is to become the leader in the London Private Hire sector of business. For that, we are constantly trying to expand our horizons and increase the quality of the services we provide. To achieve this, we established long-term principles regarding the following:
• People: be the best workplace, where people feel confident, inspired and have equal opportunities.
• Service portfolio: offer the best services and anticipate the market’s needs.
• Quality: make our customers a priority by constantly improving the quality of the services we provide.
• Partners: creating long-term partnerships that will provide value to its stakeholders
• Reputation: be a trustworthy company in the eyes of our customers, market and all partners.
• Profit: maximise our long-term revenue while taking care that our overall responsibilities are fulfilled.
• Sustainability: providing the best financial results while incorporating environmental obligations into our day-to-day decisions.

Core Values

To make a decision, we rely on several values. These core values are not only the guide to our day-to-day activities but also, our strongest beliefs.
• Reliability – we aim to deliver what we promise – courteous drivers and clean cars
• Flexibility – we are very open-minded with our employees, drivers and clients
• Integrity – we are credible and trustworthy
• Excellence – we aim to deliver quality services at all times
• Equality – we create an equal environment for our employees and clients
• Respect – always value our clients and each other
• “Can do” attitude – we put an effort into everything;
• Opportunities – we strive to provide new and better opportunities each day;
• Politeness – be friendly and polite no matter the situation;
• Punctuality – we respect and apply the “always be on time” policy.
Our mission, vision and values revolve around one particular aspect – the market. We nurture the relationship with our clients and not only do we pay attention to their problems and complaints, but we also try to anticipate their needs and desires, to provide better, faster and innovative solutions. Here at Airport Transfer Cars Ltd, we take what we do very seriously.
• Every error we make is a well-learned and cherished lesson.
• Every service we provide we pour our soul and effort into it.
• Every decision we take is a step forward to achieving our vision.
We welcome you with friendship, professionalism and respect! Join us today
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